FAQs

HOW CAN I PLACE MY ORDER?

You can place your order via website and through our social media pages, Facebook and Instagram.

WHAT AREAS ARE AVAILABLE FOR DELIVERY?

We deliver in the philippines nationwide.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

It takes 3-7 days or earlier.

HOW MUCH IS THE DELIVERY CHARGE AND MINIMUM ORDER?

Shipping is free and there is no minumum order price and quantity.

DO YOU ACCEPT COD? WHAT ARE MY PAYMENT OPTIONS?

Yes, we offer cash on delivery.

WHERE DO I TRACK THE STATUS OF MY ORDER?

You can track your orders via https://www.jtexpress.my/

WHERE TO FOLLOW UP IF I HAVE QUESTIONS?

You can reach out to our social media pages to better assist you with this matter.

HOW CAN I PUT SPECIAL REQUESTS ON MY ONLINE ORDER?

You can reach out to our social media pages to better assist you with this matter.

WHO DO I CALL IF THERE’S A MISTAKE IN MY ORDER?

You can reach out to our social media pages to better assist you with this matter.

WHAT HAPPENS IF I AM MISSING ITEMS FROM MY ORDER WHEN IT IS DELIVERED?

You can reach out to our social media pages to better assist you with this matter.

WHAT ARE YOUR BUSINESS HOURS?

Our website is open 24\7

WHAT'S YOUR PROCEDURE WHEN THE ORDER RECEIVED IS DAMAGED?

You can reach out to our social media pages to better assist you with this matter.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

To know more, check our Refund Policy.